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Sales Assistant Swanston St - Christmas Casual

Location: Melbourne

Join the LUSH Swanston team for a bright and busy Christmas!

The role

As a Sales Assistant, you will be the face of LUSH and help to spread the love of our products to each customer who walks in the door. Your main focus will be enhancing the atmosphere in the store and catering to all our customer's LUSH needs! This is a Christmas Casual position, supporting the store team over the busy 2021 Christmas period. Christmas Casual team members can expect to receive varied numbers of hours week by week, adapting to the needs of the business.

The Swanston Street LUSH store is located in the heart of the CBD in close proximity to great food, delicious coffee, and all the excitement of Christmas in the city. The team are energetic and experienced, and love creating a fun and memorable atmosphere in store for our customers. If you thrive in a fast paced environment, have previous customer facing experience, and are passionate about making customers' holiday shopping experience seamless and enjoyable, the team want to hear from you! To be successful in this role, you will need to have flexible availability for potential shifts, particularly in the lead up to Christmas (including Christmas Eve and Boxing Day). 

Core Responsibilities

  • Having genuine enthusiasm when serving customers and displaying the highest level of LUSH customer service.

  • Taking customers on interactive store tours and finding them the perfect products.

  • Demonstrating products and creating experiences with customers.

  • Maintaining thorough product knowledge, referring to key ingredients and describing their benefits with confidence.

  • Assisting with other stock or sales related tasks when needed - we work as a team!

Our Perfect Match

  • Has customer service experience.

  • Has flexible availability to meet the needs of the business (5 full days of availability in December preferred), including on public holidays.

  • Speaks more than one language (preferred but not required).

  • Is a genuine people-person, and loves to help others.

  • Has a strong ethical compass and is passionate about our brand values.

  • Is a fast learner and wants to soak up knowledge about all things LUSH!

Who are we?

LUSH is a global manufacturer and retailer of fresh handmade cosmetics. We are known for our unique bath and beauty products, personalised customer service, in-store activism and fun shop atmosphere. LUSH is a campaigning company, working across human rights, environmental protection and animal welfare. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organisations that can make a difference through our Charity Pot Program.

We offer

  • Full training and a supportive learning environment.

  • A progressive work environment that celebrates diversity.

  • A generous discount on LUSH products keep you smelling and feeling fresh.

  • A welcome pack of LUSH products and eco-friendly goodies.

  • Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice.

  • Award wages plus Sunday penalty rates of 200%.


Does this sound like the perfect role for you? If so, please apply by answering the questions below and uploading your resume and cover letter. Ensure all attachments are in PDF format. Applications close at midnight on Sunday 24th of October 2021, so apply as soon as possible!

At LUSH, we believe that by fostering a culture of inclusion and respect, we are doing our part in building a world where there is equal opportunity for all. Having a diverse workforce that represents our wider community is very important to us and we strongly encourage applications from Aboriginal Australian and Torres Strait Islander candidates, candidates from culturally and linguistically diverse backgrounds, LGBTQIA+ candidates, candidates with disabilities, and all ages and genders. 

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