Digital Fulfilment Trainee Manager - Fixed Term Contract
Job No:
LUSHDFTM4
Location:
Villawood, Sydney
Step into leadership with the Digital Fulfillment team!
The role
Our online store is seeking a confident leader to step into the role of Trainee Manager on a Fixed-Term basis until 12 December 2021. The Digital Fulfilment team packs and dispatches all of our online orders out to customers across Australia and works closely with Manufacturing and Brand Communications teams to ensure the experience that our online customers receive is second to none.
The Digital Fulfilment Trainee Manager will help to manage our vibrant and energetic Digital Fulfilment team, and will help to plan for latest product releases and seasonal peaks. In this role you will use and develop skills in people management, stock control, time management and the art of a perfectly packed customer order. This is a full-time role, working 38 hours per week (usually Monday-Friday). We are looking for candidates with demonstrated leadership ability and can work and problem solve effectively under pressure and without supervision. If you have strong leadership skills, thrive in a fast paced environment and love to motivate others, we want to hear from you!
This position is located in Villawood, Sydney. If commuting by train, Leightonfield station is a short walk away.
Core Responsibilities
- Provide leadership, feedback and training to Team Leader and Digital Fulfilment Assistants to ensure that customer orders are picked, packed and dispatched according to LUSH standards in a timely manner and to a high quality standard.
- Work with the Digital Fulfilment Manager to Coordinate the flow of work between different tasks in the department to ensure that customer orders, stock deliveries and other administrative tasks are being prioritised appropriately.
- Ensure that stock management procedures are adhered to, including the regular maintenance of inventory systems, placing weekly orders for stock and conducting a monthly stock take.
- Assist with stock holding management and placing orders as required of packaging and sundry items within Brand guidelines.
- Enter and maintain sales, stock and payroll data accurately and regularly.
- Assist manager with costs according to Management Accounts and continuously strive to increase profit.
- Assist the Digital Fulfilment Manager to prepare effectively for peak trading periods to ensure that customers receive a consistent excellent service throughout the year.
- Assist the manager with staffing plan and rosters according to the staff budget and with approving employees timesheets in accordance with company procedures.
- Provide regular feedback on product, packaging and delivery quality in order to reduce errors and improve the customer experience.
- Store, distribute and redistribute products between stores when required, liaising with local LUSH stores as needed.
- Other tasks and responsibilities as may be required from time to time to meet the changing needs of the business.
Our Perfect Match
- Has retail and/or management experience.
- Has a contagious enthusiasm for the customer experience.
- Has full time availability, including weekend availability during peak times.
- Has the ability to work under pressure and prioritise effectively.
- Is a genuine people-person, and loves to help others.
Who are we?
LUSH is a global manufacturer and retailer of fresh handmade cosmetics. We are known for our unique bath and beauty products, personalised customer service, in-store activism and fun shop atmosphere. LUSH is a campaigning company, working across human rights, environmental protection and animal welfare. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organisations that can make a difference through our Charity Pot Program.
We offer
- Full training and a supportive learning environment.
- A progressive work environment that celebrates diversity.
- A 38 hour per week fixed-term contract until 27 February 2022.
- Paid birthday leave.
- A generous discount on LUSH products keep you smelling and feeling fresh.
- Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice.
Does this sound like the perfect role for you? If so, please apply by answering the questions below and uploading your resume and cover letter. Ensure all attachments are in PDF format. Applications close at midnight on Thursday 9th of September, however we are considering applications as soon as they are received, so apply as soon as possible!
At LUSH, we believe that by fostering a culture of inclusion and respect, we are doing our part in building a world where there is equal opportunity for all. Having a diverse workforce that represents our wider community is very important to us and we strongly encourage applications from Aboriginal Australian and Torres Strait Islander candidates, candidates from culturally and linguistically diverse backgrounds, LGBTQIA+ candidates, candidates with disabilities, and all ages and genders.