Assistant Manager Queen St Brisbane

Join a passionate, goal-oriented team making magic in the heart of the bustling Queen Street Mall!

The role

LUSH Queen Street Brisbane is looking for a Trainee Manager to help build and develop the team! You work with the Store Manager to drive sales, create a culture of development and ensure that your store is upholding strong ethical practices. You lead by example, provide outstanding customer service and spreading the love of LUSH products to staff and customers. Trainee Managers also help to ensure scheduling, stock handling and cost control are managed efficiently. This role is a blend of people, process and sales management. 

Queen Street Brisbane is a busy store in a high traffic location in the Brisbane CBD, with a supportive and passionate team that are hungry for development! We are seeking an experienced leader and people management professional with a strong grasp of business drivers. Top-tier prioritisation skills are essential. Experience with rostering and stock management are preferred. Our ideal candidate will be motivated to succeed in set goals, and work closely with our Store Manager to realise a shared vision. You must be available full time and will be working a Sunday to Thursday roster rotating onto Monday to Friday for the final week of the month. 

Core Responsibilities

• Motivating, growing and developing staff into a high-performance team.

• Working with your Store Manager and Supervisors to create a strong leadership team in-store.

• Driving sales, achieving targets and financial goals.

• Contributing to a positive culture where customers are prioritised.

• Supporting staff with career development through targeted training, goal setting and regular appraisals.

• Training staff on customer service, company history, product knowledge, and company policy and procedures.

• Planning and delivering schedules within set wage budgets.

• Maintaining a high standard of store presentation.

• Ensuring stock management procedures are adhered to.

• Helping to create a fun and dynamic shop atmosphere.

• Assisting with other tasks when needed - we work as a team!

Who are we?

LUSH is a global manufacturer and retailer of fresh handmade cosmetics. We are known for our unique bath and beauty products, personalised customer service, in-store activism and fun shop atmosphere. LUSH is a campaigning company, working across human rights, environmental protection and animal welfare. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organisations that can make a difference through our Charity Pot Program.

We offer

• Full training and a supportive learning environment.

• A progressive work environment that celebrates diversity.

• Paid birthday leave. 

• A generous discount on LUSH products to keep you smelling and feeling fresh.

• A welcome pack of LUSH products and eco-friendly goodies.

• Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice.

Does this sound like the perfect role for you? If so, please apply by answering the questions below and uploading your resume and cover letter. Ensure all attachments are in PDF format. Applications close at midnight on Sunday 10th September 2023, so apply as soon as possible!

At LUSH, we believe that by fostering a culture of inclusion and respect, we are doing our part in building a world where there is equal opportunity for all. Having a diverse workforce that represents our wider community is very important to us and we strongly encourage applications from Aboriginal Australian and Torres Strait Islander candidates, candidates from culturally and linguistically diverse backgrounds, LGBTQIA+ candidates, candidates with disabilities, and all ages and genders.