Assistant Manager North Lakes

Ready for your next steps into management? Lush North Lakes is looking for a new Trainee Manager to help lead this tight-knit team to greatness!

The role

Australia's northernmost store is looking for a Trainee Manager to help lead their tight-knit team! As a LUSH Trainee Manager, you work with the Store Manager to drive sales, create a culture of development and ensure that your store is upholding strong ethical practices. You lead by example, provide outstanding customer service and spreading the love of LUSH products to staff and customers. Trainee Managers also help to ensure scheduling, stock handling and cost control are managed efficiently. This role is a blend of people, process and sales management.

Lush North Lakes is a close-knit team, ready to go to the next level of customer service. We are passionate about making Lush's Secret Master Plan a reality, especially creating a cosmetic revolution to save the planet. Our store is the northernmost in the country, and situated between Kmart and Ikea, which means we have plenty of opportunities to get people's attention and make their day, whether they are local to Moreton Bay, day-tripping down from the Sunshine Coast, or visiting from FNQ!

The successful candidate for this position will be passionate, kind, and solutions-focused. Some experience with retail team leadership preferred, as is experience with Lush's products and ethics, but if you only have one or the other, don't let that stop you!
Our new Trainee Manager will be eager to learn, and equally eager to teach. They work efficiently, listen with compassion to the needs of the customers, the staff, and the business, and think outside the box to find answers and make plans.
The North Lakes team is dedicated and enthusiastic but many members have been with the company less than 15 months, giving plenty of opportunity to help them grow into strong sales assistants.
An ideal applicant for this role is someone who is willing to push through initial awkwardness in order to make connections with customers and staff, and can correct customer's misunderstandings or staff's occasional missteps with grace. 

Core Responsibilities

• Motivating, growing and developing staff into a high performance team.

• Working with your Store Manager and Supervisors to create a strong leadership team in-store.

• Driving sales, achieving targets and financial goals.

• Contributing to a positive culture where customers are prioritised.

• Supporting staff with career development through targeted training, goal setting and regular appraisals.

• Training staff on customer service, company history, product knowledge, and company policy and procedures.

• Planning and delivering schedules within set wage budgets.

• Maintaining a high standard of store presentation.

• Ensuring stock management procedures are adhered to.

• Helping to create a fun and dynamic shop atmosphere.

• Assisting with other tasks when needed - we work as a team!

Who are we?

LUSH is a global manufacturer and retailer of fresh handmade cosmetics. We are known for our unique bath and beauty products, personalised customer service, in-store activism and fun shop atmosphere. LUSH is a campaigning company, working across human rights, environmental protection and animal welfare. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organisations that can make a difference through our Charity Pot Program.

We offer

• Full training and a supportive learning environment.

• A progressive work environment that celebrates diversity.

• Paid birthday leave. 

• A generous discount on LUSH products to keep you smelling and feeling fresh.

• A welcome pack of LUSH products and eco-friendly goodies.

• Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice.

Does this sound like the perfect role for you? If so, please apply by answering the questions below and uploading your resume and cover letter. Ensure all attachments are in PDF format. Applications close at midnight on Sunday 15th July 2023 so apply as soon as possible!

At LUSH, we believe that by fostering a culture of inclusion and respect, we are doing our part in building a world where there is equal opportunity for all. Having a diverse workforce that represents our wider community is very important to us and we strongly encourage applications from Aboriginal and Torres Strait Islander candidates, candidates from culturally and linguistically diverse backgrounds, LGBTQIA+ candidates, candidates with disabilities, and all ages and genders.