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Trainee Manager Melbourne Central

Job No: LUSH304
Location: Melbourne Central

New Store Opening in Melbourne Central!

The Role

We are searching for two Trainee Managers to be a part of our brand new flagship store, opening in Melbourne Central in the coming months. This store will be the largest in Australia, and will operate directly below the famous Shot Tower. Our perfect match will be a part of the store opening, from training staff, helping with the set up of the store and taking this store to our highest turnover in the region. We are incredibly excited to be offering two Trainee Manager roles in this location, meaning you will work directly under the Store Manager, supporting the broader team to achieve their goals

Our ideal candidates will be experienced in managing or supervising in a high volume, flagship retail store. You will be a problem solver, who is able to develop new processes to fill needs and be able to think critically to find solutions. You will have experience in training and developing staff from all levels of experience, and are skilled in feedback, coaching and performance management. You have proven skills in building a positive, professional workplace.

In addition to this, strong sales driving skills are a must. You must have experience in managing a busy shop floor, and know how best to impact KPIs to achieve your sales targets. You have a passion from creating bespoke customer experiences, and are able to develop your team in this area. You must be a manager who loves to be on the shop floor, leading your team, as opposed to in the back completing admin. This will be your dream role if you love achieving your sales targets, while giving each customer an incredible experience.

Core Responsibilities

  • Motivating, growing and developing staff into a high performance team.

  • Working with your Store Manager and Supervisors to create a strong leadership team in-store.

  • Driving sales, achieving targets and financial goals.

  • Contributing to a positive culture where customers are prioritised.

  • Supporting staff with career development through targeted training, goal setting and regular appraisals.

  • Training staff on customer service, company history, product knowledge, and company policy and procedures.

  • Planning and delivering schedules within set wage budgets.

  • Maintaining a high standard of store presentation.

  • Ensuring stock management procedures are adhered to.

  • Helping to create a fun and dynamic shop atmosphere.

  • Assisting with other tasks when needed - we work as a team!

Who are we?

LUSH is a global manufacturer and retailer of fresh handmade cosmetics. We are known for our unique bath and beauty products, personalised customer service, in-store activism and fun shop atmosphere. LUSH is a campaigning company, working across human rights, environmental protection and animal welfare. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organisations that can make a difference through our Charity Pot Program.

We offer

  • Full training and a supportive learning environment.

  • A progressive work environment that celebrates diversity.

  • Paid birthday leave. 

  • A generous discount on LUSH products to keep you smelling and feeling fresh.

  • A welcome pack of LUSH products and eco-friendly goodies.

  • Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice.

Does this sound like the perfect role for you? If so, please apply by answering the questions below and uploading your resume and cover letter. Ensure all attachments are in PDF format. Applications close at midnight on Sunday the 16th August 2022, so apply as soon as possible!

At LUSH, we believe that by fostering a culture of inclusion and respect, we are doing our part in building a world where there is equal opportunity for all. Having a diverse workforce that represents our wider community is very important to us and we strongly encourage applications from Aboriginal and Torres Strait Islander candidates, candidates from culturally and linguistically diverse backgrounds, LGBTQIA+ candidates, candidates with disabilities, and all ages and genders.

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