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General Manager ANZ - Retail (Parental Leave Cover)

Job No: LUSH162
Location: Villawood, Sydney

A unique opportunity has arisen to cover the role of General Manager of the LUSH Retail business in the Australian and New Zealand region ("ANZ Region").  Since 1997, we have been delighting our Australian and New Zealand customers with our unique products and award-winning customer experience.  We currently operate 35 stores within the region.  Now is the time to join our business and pioneer retail post-COVID and re-invigorate the landscape.

Who Are We?

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, family-run company than pioneering cosmetics.  We believe our business should put more back into the world than it takes.  We put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

The Role

The role of General Manager Retail is responsible for leading the Retail and Brand teams to consistently deliver sales expectations through the development and execution of an effective sales and marketing strategy within the ANZ Region.  Through collaboration with the Regional and Global leadership teams, this role ensures that the Region exceeds budget and improves profit and KPIs, whilst ensuring all teams are providing an exceptional customer experience in line with brand values.

The successful candidate will be a naturally strong leader who can provide guidance, expertise, and management to ensure procedures, systems, and training all translate to service excellence to all stakeholders.  They will continue to develop and nurture the culture of collaboration, high performance and sales excellence that has been built within the team.  Other key attributes required for the role are significant experience building and leading strong teams; the ability to demonstrate superior communication and stakeholder management; a proven track record of being a trusted and strong leader, and forecasting and retail planning experience.  Most importantly, they are Customer focused, with a proactive and solutions-focused mindset.


Based in Sydney, the role will commence 1 March 2022 and will be for a period of thirteen months, ending in March 2023.  The successful candidate must hold the right to work in Australia.  

So, if you are ready for your next challenge, to grow as a professional, and meet all the criteria listed above, we'd love to hear from you! Please apply by answering the questions below and uploading your resume and cover letter.  Ensure all attachments are in PDF format. Applications close at midnight Sunday the 6th of February 2022, so apply as soon as possible! 


At LUSH, we believe that by fostering a culture of inclusion and respect, we are doing our part in building a world where there is equal opportunity for all.  Having a diverse workforce that represents our wider community is very important to us and we strongly encourage applications from Aboriginal Australian and Torres Strait Islander candidates, candidates from culturally and linguistically diverse backgrounds, LGBTQIA+ candidates, candidates with disabilities, and all ages and genders.

If you have any questions, please get in touch with us at

We can't wait to receive your application! 



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