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Supervisor Kotara

Job No: LUSH161
Location: Kotara

Leap into leadership with Kotara!

The role

The Kotara store are seeking passionate brand ambassadors to help lead the team as a Supervisor! As a part of the leadership team, you will work closely with the Manager and Trainee Manager to achieve the store's vision and goals. A core part of your role will be supporting the staff by offering delegation, training and consistent feedback. You will act as an ambassador for LUSH and supervise the team to do the same. You will also be helping to support efficient stock processes.

There are two part time positions available. The first position will require you to work 29 hours per week in the following pattern; 

  • Monday 10am - 6pm, Tuesday 1pm - 6pm, Wednesday 1pm - 6pm, Thursday 8:30am - 1:30pm, and Sunday 9:30am - 4:30pm

The second position will require you to work 27.5 hours per week in the following pattern;

  • Wednesday 7:30am - 3:30pm, Thursday 4:30pm - 9:30pm, Friday 10am - 6pm, and Saturday 9:30am -5:30pm

We are looking for candidates who are passionate about training and development, the LUSH customer experience, and LUSH ethics and values. The successful candidate will thrive within an experienced team and be ready and willing to share new ideas and think outside the box! Please note that applications are open only to current LUSH employees at this time.

Core Responsibilities

  • Leading the shop floor by delegating tasks and ensuring that customer's needs are being met.

  • Supervising and training Sales Assistants to give the highest level of LUSH customer service.

  • Leading by example when serving customers, taking customers on interactive store tours, moving from range to range while securing sales.

  • Maintaining thorough product knowledge, referring to key ingredients and describing their benefits with confidence.

  • Training other staff on product knowledge, sales and processes.

  • Maintaining stock management and processes.

  • Assisting with other leadership, stock or sales related tasks when needed - we work as a team!

Our Perfect Match

  • Has retail and/or leadership experience.

  • Has stock management experience.

  • Has flexible full time availability to meet the needs of the business.

  • Is a genuine people-person, and loves to help others.

  • Has a strong ethical compass and is passionate about our brand values.

  • Is a fast learner and wants to soak up knowledge about all things LUSH!

Who are we?

LUSH is a global manufacturer and retailer of fresh handmade cosmetics. We are known for our unique bath and beauty products, personalised customer service, in-store activism and fun shop atmosphere. LUSH is a campaigning company, working across human rights, environmental protection and animal welfare. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organisations that can make a difference through our Charity Pot Program.

We offer

  • Full training and a supportive learning environment.

  • A progressive work environment that celebrates diversity.

  • Paid birthday leave. 

  • A generous discount on LUSH products keep you smelling and feeling fresh.

  • A welcome pack of LUSH products and eco-friendly goodies.

  • Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice.

Does this sound like the perfect role for you? If so, please apply by answering the questions below and uploading your resume and cover letter. Ensure all attachments are in PDF format. Applications close at midnight on Sunday the 23rd of January 2022, so apply as soon as possible!

At LUSH, we believe that by fostering a culture of inclusion and respect, we are doing our part in building a world where there is equal opportunity for all. Having a diverse workforce that represents our wider community is very important to us and we strongly encourage applications from Aboriginal Australian and Torres Strait Islander candidates, candidates from culturally and linguistically diverse backgrounds, LGBTQIA+ candidates, candidates with disabilities, and all ages and genders. 

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