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Supervisor Hornsby

Job No: LUSH148
Location: Hornsby

Are you ready to step into leadership?

The role

The Hornsby team are seeking a Part Time Supervisor to become part of a passionate, driven and supportive leadership team.  The team at Hornsby are incredibly resilient and positive and, as a Supervisor, you will work closely with the Manager and Trainee Manager to achieve the store's vision and goals. A core part of your role will be supporting the staff, by offering delegation, training and consistent feedback. You will act as an ambassador for LUSH and supervise the team to do the same. 

To be successful in this role, we are looking for a highly motivated candidate who is eager to grow and learn and to support the team to new heights. Our ideal candidate is confident, able to problem-solve, and is excited to work with the leadership team in order to develop the team and learn all aspects of store leadership. They must be comfortable with giving and receiving constructive feedback and always be open to new ideas and ways of doing things. This is a part time position of 15 hours per week.  Availability on Saturday, Sunday and Monday is ideal, and you will be reqired to work at least one weekend day per week (preferably the Sunday).

Core Responsibilities

  • Leading the shop floor by delegating tasks and ensuring that customer's needs are being met.

  • Supervising and training Sales Assistants to give the highest level of LUSH customer service.

  • Leading by example when serving customers, taking customers on interactive store tours, moving from range to range while securing sales.

  • Maintaining thorough product knowledge, referring to key ingredients and describing their benefits with confidence.

  • Training other staff on product knowledge, sales and processes.

  • Assisting with other leadership, stock or sales related tasks when needed - we work as a team!


Our Perfect Match

  • Has a passion for people and service as well as LUSH products.

  •  Has the ability to adapt quickly and calmly in a fast paced environment.

  • Is a spokesperson for our ethical and innovative products.

  • Wants to learn and develop to further their career at LUSH.

  • Is resilient with good communication skills.

  • Has flexible availability to meet the needs of the business.

Who are we?

LUSH is a global manufacturer and retailer of fresh handmade cosmetics. We are known for our unique bath and beauty products, personalised customer service, in-store activism and fun shop atmosphere. LUSH is a campaigning company, working across human rights, environmental protection and animal welfare. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organisations that can make a difference through our Charity Pot Program.

We offer

  • Full training and a supportive learning environment.

  • A progressive work environment that celebrates diversity.

  • Paid birthday leave. 

  • A generous discount on LUSH products keep you smelling and feeling fresh.

  • A welcome pack of LUSH products and eco-friendly goodies.

  • Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice.

Does this sound like the perfect role for you? If so, please apply by answering the questions below and uploading your resume (no cover letter required). Ensure all attachments are in PDF format. Applications close at midnight on Sunday 30th January 2022, so apply as soon as possible!

At LUSH, we believe that by fostering a culture of inclusion and respect, we are doing our part in building a world where there is equal opportunity for all. Having a diverse workforce that represents our wider community is very important to us and we strongly encourage applications from Aboriginal Australian and Torres Strait Islander candidates, candidates from culturally and linguistically diverse backgrounds, LGBTQIA+ candidates, candidates with disabilities, and all ages and genders. 


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