Trainee Manager Pacific Fair

Want to work in a fun and fast paced environment?

The role

LUSH Pacific Fair are looking for a passionate and sales focused Trainee Manager to join their friendly and experienced team! 

The Pacific Fair team is a dynamic and diverse group that takes a holistic, big-picture approach to their roles both within the store and across the business nationwide. Driven by KPIs and sales targets, they inspire visitors to continue their LUSH journey at their local store, all while offering friendly and expert knowledge on everything LUSH. With a strong culture of training and development, they actively support and celebrate each other’s skills, thriving on collaboration and teamwork.

As a LUSH Trainee Manager, you work with the Store Manager to drive sales, create a culture of development and ensure that your store is upholding strong ethical practices. You lead by example, provide outstanding customer service and spreading the love of LUSH products to staff and customers. Trainee Managers also help to ensure scheduling, stock handling and cost control are managed efficiently. This role is a blend of people, process and sales management.

To thrive in this role, we’re seeking candidates with a proven ability to drive sales and manage a fast-paced shop floor. We’re looking for someone who is passionate about creating personalized experiences for both visitors to the Gold Coast and our local community. As a feedback-driven store, we value individuals who embrace giving and receiving feedback, and who know how to motivate and engage the team, adapting seamlessly to both peak and quieter periods of the day. Strong people management skills are essential, as we’re looking for someone who can lead by example, inspire the team, and foster a positive and productive work environment.

This is a full time position, working 38 hours per week on the Sunday - Thursday roster, with a rotating Thursday night roster.

Core Responsibilities

• Motivating, growing and developing staff into a high performance team.

• Working with your Store Manager and Supervisors to create a strong leadership team in-store.

• Driving sales, achieving targets and financial goals.

• Contributing to a positive culture where customers are prioritised.

• Supporting staff with career development through targeted training, goal setting and regular appraisals.

• Training staff on customer service, company history, product knowledge, and company policy and procedures.

• Planning and delivering schedules within set wage budgets.

• Maintaining a high standard of store presentation.

• Ensuring stock management procedures are adhered to.

• Helping to create a fun and dynamic shop atmosphere.

• Assisting with other tasks when needed - we work as a team!

Who are we?

LUSH is a global manufacturer and retailer of fresh handmade cosmetics. We are known for our unique bath and beauty products, personalised customer service, in-store activism and fun shop atmosphere. LUSH is a campaigning company, working across human rights, environmental protection and animal welfare. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organisations that can make a difference.

We offer

• Full training and a supportive learning environment.

• A progressive work environment that celebrates diversity.

• Paid birthday leave. 

• A generous discount on LUSH products keep you smelling and feeling fresh.

• A welcome pack of LUSH products and eco-friendly goodies.

• Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice.

Does this sound like the perfect role for you? If so, please apply by answering the questions below and uploading your resume and cover letter. Ensure all attachments are in PDF format. Applications close at midnight on Thursday, 6th March 2025 , so apply as soon as possible!

At LUSH, we believe that by fostering a culture of inclusion and respect, we are doing our part in building a world where there is equal opportunity for all. Having a diverse workforce that represents our wider community is very important to us and we strongly encourage applications from Aboriginal Australian and Torres Strait Islander candidates, candidates from culturally and linguistically diverse backgrounds, LGBTQIA+ candidates, candidates with disabilities, and all ages and genders.