Flagship Store Manager QVB

We are looking for a passionate Store Manager to lead the Australian Flagship store at QVB. If that sounds like your kind of challenge, keep reading!

The role

LUSH QVB is located in the heritage listed Queen Victoria Building in the Sydney CBD. It's positioning makes it very conveniently accessible by public transport, with the entrance to Town Hall station on the same level and only a few minutes walk away. They have a strong base of loyal customers as well as plenty of foot traffic from tourists and local professionals popping in on their lunch break or commute. This beautifully fitted store attracts lots of attention, so a manager who knows how to take advantage of busy times is a must! This store is regularly in the top 10 LUSH Stores worldwide and is the highest turnover store in Australia. The team here are vibrant and passionate with a great knowledge of LUSH products and values.

As a LUSH Store Manager, you are responsible for driving sales, creating a culture of development and ensuring that your store is upholding our strong ethical beliefs and practices. This role is a blend of people, process and sales management. You will also need flexible full-time availability to meet the needs of the business, with regular RDOs on Sunday and Monday. As this is our flagship store, we are looking for someone who is resilient and adaptable in a fast paced environment. You need to be organised and adept at planning ahead, while remaining flexible as things can change very quickly. Our ideal candidate is not afraid of challenging norms, and is innovative when it comes to driving sales and managing costs. You should be passionate about team development, and have a contagious enthusiasm for sales and customer experience. You want to be the best of the best, and know that there is always something new you can be learning or trying. You want to showcase LUSH not just to your customers, but want to inspire and motivate other managers in the business.

Core Responsibilities

• Motivating, growing and developing staff into a high performing team.

• Working with your Trainee Manager and Supervisors to creating a strong leadership team in-store.

• Driving sales, achieving targets and financial goals.

• Contributing to a positive store culture where customers are prioritised.

• Leading the shop floor by delegating tasks and ensuring that customer's needs are being met.

• To thrive in our team, you will have previous leadership experience, ideally in retail management.

• You will need to be confident in your ability to lead.

• You will need to be passionate about supporting the professional development of your team. We love to see our people grow in their careers with us, and we want you to support that!

• Ensuring stock management procedures are adhered to.

• Great communication skills are a must for this role as is the ability to plan and think strategically around visual merchandising.

Our Perfect Match

• Has a passion for people and service as well as LUSH products.

•  Has the ability to adapt quickly and calmly in a fast paced environment.

• Is a spokesperson for our ethical and innovative products.

• Wants to learn and develop to further their career at LUSH.

• Is resilient with good communication skills.

• Has flexible availability to meet the needs of the business.

Who are we?

LUSH is a global manufacturer and retailer of fresh handmade cosmetics. We are known for our unique bath and beauty products, personalised customer service, in-store activism and fun shop atmosphere. LUSH is a campaigning company, working across human rights, environmental protection and animal welfare. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organisations that can make a difference.

We offer

• Full training and a supportive learning environment.

• A progressive work environment that celebrates diversity.

• Paid birthday leave. 

• A generous discount on LUSH products keep you smelling and feeling fresh.

• A welcome pack of LUSH products and eco-friendly goodies.

• Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice.

Does this sound like the perfect role for you? If so, please apply by answering the questions below and uploading your resume (no cover letter required). Ensure all attachments are in PDF format. Applications close at midnight on 21 February 2025, so apply as soon as possible!

At LUSH, we believe that by fostering a culture of inclusion and respect, we are doing our part in building a world where there is equal opportunity for all. Having a diverse workforce that represents our wider community is very important to us and we strongly encourage applications from Aboriginal Australian and Torres Strait Islander candidates, candidates from culturally and linguistically diverse backgrounds, LGBTQIA+ candidates, candidates with disabilities, and all ages and genders.