Trainee Manager Miranda

The team at LUSH Miranda are seeking a business-savvy Trainee Manager to help lead the store to new heights!

The role

As a Trainee Manager, you work with the Store Manager to drive sales, create a culture of development and ensure that your store is upholding strong ethical practices. You lead by example, provide outstanding customer service and spreading the love of LUSH products to staff and customers. Trainee Managers also help to ensure scheduling, stock handling and cost control are managed efficiently. This role is a blend of people, process and sales management.

To be successful in this role, we are looking for candidates who have previous experience in retail leadership, with a passion for driving KPIs. The successful candidate will love working with numbers and be excited to lead an experienced team, in addition to having a holistic, big-picture approach to leadership and store management. You will also need flexible full time availability to meet the needs of the business, with regular RDOs on Friday and Saturday.

Core Responsibilities

• Motivating, growing and developing staff into a high performance team.

• Working with your Store Manager and Supervisors to create a strong leadership team in-store.

• Driving sales, achieving targets and financial goals.

• Contributing to a positive culture where customers are prioritised.

• Supporting staff with career development through targeted training, goal setting and regular appraisals.

• Training staff on customer service, company history, product knowledge, and company policy and procedures.

• Planning and delivering schedules within set wage budgets.

• Maintaining a high standard of store presentation.

• Ensuring stock management procedures are adhered to.

• Helping to create a fun and dynamic shop atmosphere.

• Assisting with other tasks when needed - we work as a team!

Our Perfect Match

• Has retail and/or management experience.

• Has flexible availability to meet the needs of the business, with regular RDOs on Friday and Saturday.

• Is a genuine people-person, and loves to help others.

• Has a strong ethical compass and is passionate about our brand values.

• Is a fast learner and wants to soak up knowledge about all things LUSH!

Who are we?

LUSH is a global manufacturer and retailer of fresh handmade cosmetics. We are known for our unique bath and beauty products, personalised customer service, in-store activism and fun shop atmosphere. LUSH is a campaigning company, working across human rights, environmental protection and animal welfare. 

We offer

• Full training and a supportive learning environment.

• A progressive work environment that celebrates diversity.

• Paid birthday leave. 

• A generous discount on LUSH products keep you smelling and feeling fresh.

• A welcome pack of LUSH products and eco-friendly goodies.

• Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice.

Does this sound like the perfect role for you? If so, please apply by answering the questions below and uploading your resume and cover letter. Ensure all attachments are in PDF format. Applications close at 5:00pm on 21 February 2025, so apply as soon as possible!

At LUSH, we believe that by fostering a culture of inclusion and respect, we are doing our part in building a world where there is equal opportunity for all. We are an equal opportunity employer and we celebrate our diverse workforce.