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Supervisor Swanston St

Job No: LUSHSUSS8
Location: Melbourne

Join the LUSH Swanston Street team as a Supervisor!

The role

As a part of the leadership team, you will work closely with the Store and Trainee Managers to achieve the store's vision and goals. A core part of your role will be supporting the staff, by offering delegation, training and consistent feedback. You will act as an ambassador for LUSH and supervise the team to do the same.

Core Responsibilities

  • Leading the shop floor by delegating tasks and ensuring that customer's needs are being met.

  • Supervising and training Sales Assistants to give the highest level of LUSH customer service.

  • Leading by example when serving customers, taking customers on interactive store tours, moving from range to range while securing sales.

  • Maintaining thorough product knowledge, referring to key ingredients and describing their benefits with confidence.

  • Training other staff on product knowledge, sales and processes.

  • Assisting with other leadership, stock or sales related tasks when needed - we work as a team!

Our Perfect Match

  • Has retail and/or leadership experience.

  • Has flexible full time availability to meet the needs of the business (including at least one weekend day and late nights). 

  • Is a genuine people-person, and loves to help others.

  • Has a strong ethical compass and is passionate about our brand values.

  • Is a fast learner and wants to soak up knowledge about all things LUSH!

Who are we?

LUSH is a global manufacturer and retailer of fresh handmade cosmetics. We are known for our unique bath and beauty products, personalised customer service, in-store activism and fun shop atmosphere. LUSH is a campaigning company, working across human rights, environmental protection and animal welfare. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organisations that can make a difference through our Charity Pot Program.

We offer

  • Full training and a supportive learning environment.

  • A progressive work environment that celebrates diversity.

  • Paid birthday leave. 

  • A generous discount on LUSH products keep you smelling and feeling fresh.

  • A welcome pack of LUSH products and eco-friendly goodies.

  • Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice.

Applications

Does this sound like the perfect role for you? If so, please apply by answering the questions below and uploading your resume and cover letter. Ensure all attachments are in PDF format. Applications close at midnight on October 14th. Please note, candidates will be contacted after this time.

At LUSH, we believe that by fostering a culture of inclusion and respect, we are doing our part in building a world where there is equal opportunity for all. We are an equal opportunity employer and we celebrate our diverse workforce. 

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