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Supervisor Melbourne Central

Job No: LUSHSUMC2
Location: Melbourne

Join the LUSH MC team just in time for Christmas!

The role

As a part of the leadership team, you will work closely with the Manager and Trainee Manager to achieve the store's vision and goals. A core part of your role will be supporting the staff, by offering delegation, training and consistent feedback. You will act as an ambassador for LUSH and supervise the team to do the same. This position is part-time, 22 hours per week with some flexibility required for training and special events. The current required hours for this role are: 

Mondays: 11:00-19:30

Fridays: 14:00-21:30

Sunday: 12:00-19:30

Please note: these hours will be altered during December due to changes in opening hours.

Core Responsibilities

  • Leading the shop floor by delegating tasks and ensuring that customer's needs are being met.

  • Supervising and training Sales Assistants to give the highest level of LUSH customer service.

  • Leading by example when serving customers, taking customers on interactive store tours, moving from range to range while securing sales.

  • Maintaining thorough product knowledge, referring to key ingredients and describing their benefits with confidence.

  • Training other staff on product knowledge, sales and processes.

  • Assisting with other leadership, stock or sales related tasks when needed - we work as a team!

 

Our Perfect Match

  • Has customer service and leadership experience.

  • Has availability to meet the needs of the business. 

  • Is a genuine people-person, and loves to help others, prioritising customers.

  • Has a strong ethical compass and is passionate about our brand values.

  • Is a fast learner and wants to soak up knowledge about all things LUSH!

Who are we?

LUSH is a global manufacturer and retailer of fresh handmade cosmetics. We are known for our unique bath and beauty products, personalised customer service, in-store activism and fun shop atmosphere. LUSH is a campaigning company, working across human rights, environmental protection and animal welfare. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organisations that can make a difference through our Charity Pot Program.

We offer

  • A fast-paced CBD location.
  • Full training and a supportive learning environment.

  • A progressive work environment that celebrates diversity.

  • Paid birthday leave. 

  • A generous discount on LUSH products keep you smelling and feeling fresh.

  • A welcome pack of LUSH products and eco-friendly goodies.

  • Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice.

Applications

Does this sound like the perfect role for you? If so, please apply by answering the questions below and uploading your resume and cover letter. Ensure all attachments are in PDF format. Applications close at midnight on October 21st, so apply as soon as possible!

At LUSH, we believe that by fostering a culture of inclusion and respect, we are doing our part in building a world where there is equal opportunity for all. We are an equal opportunity employer and we celebrate our diverse workforce. 

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